Our processes and authoring technologies are among the most advanced on the market. These include single-source information with link technology, computer-assisted authoring, intelligent reuse of information, the integration of different types of technical documents and constant dialog with platform product development. STAR’s technical authoring services add value by providing terminological consistency, frequency and ease in updating information, a focus on after sales and an engineering approach to creating technical documents through semantic organization of information and multichannel publishing.Our processes and authoring technologies are among the most advanced on the market. These include single-source information with link technology, computer-assisted authoring, intelligent reuse of information, the integration of different types of technical documents and constant dialog with platform product development. STAR’s technical authoring services add value by providing terminological consistency, frequency and ease in updating information, a focus on after sales and an engineering approach to creating technical documents through semantic organization of information and multichannel publishing.
Clarity, usability, readability and compliance to documentation standards are the key factors in the creation of technical documents that form the technical capital of companies producing and selling products in Italy and abroad.
Our technical writers gather necessary information and develop in-depth knowledge of your products through interaction with your engineering department and with the product platforms, frequent inspections, technical briefs and the use of 3D mathematics and modeling. This pool of knowledge, combined with STAR’s authoring skills and software tools, is employed in the creation of technical dossiers, user and maintenance booklets, operator manuals, repair manuals, training manuals, troubleshooting guides and diagnostic documentation for your products.
When technical illustrations are created and managed properly, comprehension of the content is improved, which contributes to reducing the amount of technical text descriptions. The document becomes more usable as well and translation costs go down. To this end, our team of graphic designers and illustrators skillfully produce high quality 2D and 3D technical illustrations and 3D videos of virtual procedures.
Wiring diagrams are very useful documents for the service network to be able to ensure the best in product serviceability.
In recent years, STAR has invested a great deal in the development of an authoring system designed specifically for wiring diagrams. This system enables our electric and electronic engineers to create 2D and 3D wiring diagrams with visualization of the overall wiring, functional block diagrams, components, pin-outs, connections and masses, along with the pin-to-pin navigation among cables to help our customers’ assistance networks and provide the best service possible.
The wiring diagrams are integrated seamlessly into the authoring process and collective publication of electrical and electronic documentation including service manuals, repair time schedules, troubleshooting guides and spare parts catalogs. This synergy enables a faultless and non-redundant connection of information so that end users are able to find the right information at the right time.
The spare parts catalog is a vital sales tool and a source of revenue for our customers. To bring in results, it is essential that the catalog be continuously updated and that the product configurations for the different versions and the different markets be defined accurately. STAR focuses on the quality of this document in order to provide a winning solution based on:
- Software technology, like the authoring system which can be integrated with the B.o.M., and the tracing system for engineering modifications, for continuously improved and updated spare parts catalogs.
- A team of specialists with experience and expertise in product definition who are able to use the different ERP systems our customers and their main production suppliers have implemented.
- A team of illustrators who competently work with both physical and virtual briefs.
STAR’s solutions for spare parts catalogs also include:
- Support in distributing spare parts catalogs across different media platforms, such as PDF, web and apps, while upholding interactive integration with the rest of the technical documentation.
- Management of the shopping cart which is integrated with the systems for order management, pricing and warehouse control.
- Ongoing innovation aimed at managing a custom spare parts catalog for each product registration number/VIN, which leads to more accurate and usable consultation.
Assembly times and disassembly times for your product groups, sets and components are sensitive data that directly influence the costs related to repairs and warranties.
STAR offers the highest level of quality in authoring repair time schedules, which is assured by the expertise of our authoring team that combines the chronometric approach in workshops and mathematical models for design used in virtual assembly and disassembly. Our repair time schedules are guaranteed to be extremely reliable and accurate.
In recent years, STAR has also invested in developing a CMS for data management and repair time schedule illustrations. Important functionalities of this system are testing data consistency and eliminating redundant operations, which result in reducing intervention times.
STAR’s integrated approach to technical documentation ensures consistent and common code schemes for the operations shared among service manuals, components of the spare parts catalogs, and intervention codes for repair time schedules.
Our customers who have invested in troubleshooting guides and diagnostic documentation have experienced a drastic reduction in direct and indirect assistance costs, as well as decreased work loads for staff at help desks and technical offices who are tasked with supporting the end user or the assistance network.
The GRIPS authoring platform, with its semantic information model, allows our team of writers to structure the diagnostic and troubleshooting documentation so that the end user has access to an efficient and intuitive interface that quickly identifies the causes of defects and guides them directly towards the proposed solution to solve the problem.
Integrated troubleshooting guides, situational diagnostics, personalized maintenance procedures and interactive repair instructions allow for optimal interaction between humankind and machines.
Training support documentation condenses large volumes of information already present in the technical documentation. The GRIPS authoring platform makes it possible to reuse information and effortlessly put together and publish training documents in the most fitting format for the didactic needs of our customers, without adding costs. Our team of specialized trainers is tasked with modifying the information to conform to the scope of the training and adapting it to the didactic requirements of the course participants.
STAR services include content creation, development of didactic material, online publication of training courses, as well as integration with the IT systems already present in the company.
We develop Training modules that conform to the SCORM and/or AICC standards so that the content is usable on any LMS (Learning Management System) or e-learning platform.